No technique is infallible. Every sample must pass quality control before results are issued. Errors are uncommon, but not impossible, which is why relevant health findings must be independently confirmed before decisions are made.
Results may also change over time because they reflect current scientific knowledge. When new studies are published or we improve our methods, we may add reports, refine or correct a result, or withdraw one that is no longer supported. Each report shows its version and date.
We cannot always notify you of every change individually, so we recommend checking your account occasionally. We will notify you if we identify a significant error in a result already issued. If you think a result may be incorrect, email info@kokogenetics.com.