How do I send the saliva sample to the laboratory, and how should I store it beforehand?

1. Register the kit in your account. This is essential for receiving the shipping label. 

2. Receive your prepaid label by email. Depending on your country, this may take up to 72 hours. Check your junk folder too. 

3. Print the label and attach it clearly to the package. 

4. Drop off the package at the courier’s drop-off point specified in the email. 

If the label has not arrived after 72 hours, email info@kokogenetics.com with your name, full address, phone number and kit code, and we will generate it for you. 

The kits are designed to keep DNA stable at room temperature (15–30 °C) during transport. Nevertheless, send the sample within a few days of collection and avoid prolonged exposure to extreme heat or cold, such as leaving it in a car in the sun.