We cannot analyse the sample until you register the kit. The sample travels with only its kit code, without personal details. Unless that code is registered to your account, we cannot identify who it belongs to or notify you of its arrival or results.
If you have already sent an unregistered sample, register the kit as soon as possible at kokogenetics.com/welcome and email info@kokogenetics.com with the kit code so we can check whether it can be linked to your account. If this is not possible, a new sample will be needed and the repeat will not be free of charge.