Email info@kokogenetics.com or write to our registered office: GENELINK, S.L., calle Arquitecto Mora 5, piso 2, puerta 4, 46010 Valencia, Spain. Include your kit code or order number and the reason for your complaint. We will respond in writing as soon as possible, and within one month at the latest.
If we cannot resolve your complaint, we will tell you which alternative dispute resolution body is competent and whether we will participate in the procedure. As a consumer, you can also contact a consumer arbitration board, the European Consumer Centre or the courts where you live. See our legal terms.