Accounts and profiles

Summer Sale! -10% on our DNA tests for dogs and cats. Use the coupon SUMMER10 only until July 22.

For example, a test of the announcement of some news

How can I contact the Koko Genetics customer service and support team?
How can I check the status of my sample and follow the progress in the laboratory?
How can I change or cancel an order? Can I request a return?
What steps should I take to perform a pet DNA test?
How can I recover my password, solve access problems or modify my registration information?
What do I need to do to create an account at Koko Genetics?
Can I block and unblock users on DNA Connect?

You have 12 months from the date of purchase to use this kit. We expect the results to be ready 4-6 weeks after receiving your sample at our laboratory. Shipments will be dispatched within a maximum of 2-4 business days. Shipping and processing times may vary due to high volume.* The purchase of this item requires the sample to be returned from the same country in which the purchase was made. If this is not your case, please contact us by email at info@kokogenetics.com, as additional costs may apply.