Purchase, registration and analysis

-10% on our Advanced DNA test for dogs and cats. Use the code SUMMEREND10 until 15 September.

¡Lleva más por menos! 5% DTO. a partir de la 2ª unidad del mismo producto.

Can I perform the DNA test on my pet completely anonymously?
From what age can I do the DNA test on my pet?
How do I send the saliva sample to the laboratory? How long does it last without spoiling?
How is the saliva sample collected (kit with swab and drying bag)?
How is the saliva sample collected (kit with tube and swabs)?
What should I do if I have received a defective or damaged DNA kit?
What happens if my pet's DNA sample analysis fails and what should I do?
Which laboratory tests my pet's saliva samples?
How do kit and sample shipments work?
What happens if I send the DNA kit to the laboratory before registering it on the website?
Can I send my pet's saliva sample to the laboratory from any country?
How does Koko Genetics technology protect my personal data?
What technical characteristics does my pet's Raw Data file have?
What is my pet's Raw Data file, how is it downloaded and what is it for?
When will my pet's results be available and how will I be able to view them?

Tienes 12 meses desde la fecha de compra para utilizar este kit. Esperamos que los resultados estén listos de 4-6 semanas después de recibir tu muestra en nuestro laboratorio. Los envíos se realizarán en 2-4 días laborales como máximo. El envío y proceso pueden variar debido a un alto volumen.* La compra de este artículo implica la obligación de retorno de la muestra desde el mismo país de la compra. Si no es tu caso, por favor, ponte en contacto con nosotros a través del e-mail info@kokogenetics.com ya que podría implicar gastos adicionales.