Email lopd@tellmegen.com or write to GENELINK, S.L., calle Arquitecto Mora 5, piso 2, puerta 4, 46010 Valencia, Spain, giving your account email address and kit code. We will respond within one month, extendable by a further two months for complex requests.
Before requesting deletion, bear in mind:
- It is permanent. You will lose access to results and future updates. To obtain them again later, you would need a new sample and test.
- Download anything you want to keep first, such as your Raw Data.
- Some records must be retained by law, such as billing information. We keep these blocked, with restricted access, only for the statutory retention period.
- Backups are deleted through their normal cycles, with a target of 30 days from deletion.
- Your pet will stop appearing in DNA Connect, although messages you have sent may remain in other users’ conversations. Data already irreversibly anonymised for research cannot be deleted because they no longer identify you.