I bought my kit from a marketplace or shop. Who should I contact?

  • For returns, exchanges or issues with the purchase or delivery, contact the seller, as your purchase contract is with them. 

  • For anything relating to the analysis, including registration, sample collection, results or your account, email info@kokogenetics.com. The analysis service is the same wherever you buy. 

Before using the kit, check that the seal is intact and that it has not expired.