If you cannot log in:
1. Check that your email address and password are correct, with no spaces before or after them.
2. If you have forgotten your password, select ‘Forgotten your password?’ on the login screen.
3. We will email you a link to create a new one. If it does not arrive within a few minutes, check your junk folder.
To change your details: log in to your private account, select your avatar and go to ‘Settings’. You can change your personal information, email address or password there.
If you are still having problems, email info@kokogenetics.com:
• If you cannot log in, tell us the email address you think you registered with and your kit code.
• If you cannot change a detail, write from your account’s email address and tell us the error shown, the current detail and the replacement. We may ask you to verify your identity to protect your account. We will notify you once the change is complete.