How can I check my sample’s status and follow its progress in the laboratory?

Once you have registered the kit, you can follow its progress: 

• Sample received: we email you when it reaches the laboratory. 

• Track progress in your private account: you can see each stage, from DNA extraction through genotyping to interpretation of the results. 

• Results ready: we send a final email to let you know they are available. 

If more than 10 days have passed since you sent the sample and you have not received the ‘Sample received’ email, check your junk folder and confirm in your private account that the kit is linked to it. If everything looks correct, email info@kokogenetics.com with the kit code and we will trace your shipment.