If you have any questions about your pet's DNA test, need technical help with your registration, or have questions about your results, our customer service team is always available to help you.
So you can choose the option that is most comfortable for you, we offer four direct contact channels:
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Email: You can write to us at any time at info@kokogenetics.com. Our team will review your case personally and we will give you a response within a maximum of 72 hours.
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Support phone: If you prefer to speak directly with an agent, you can call us at +34 960 09 05 96.
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Live chat: For quick questions while you browse our platform, you have an online chat enabled directly on our website. We have extensive customer service hours: we are available Monday to Friday 24 hours a day, and on weekends (Saturdays and Sundays) from 9:30 a.m. to 9:30 p.m. (Berlin CET time).
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Web form: You can also send us your query very quickly by filling out the contact form that you will find in the support section of our website.
Do not hesitate to contact us regarding any incident, we are here to make your experience and that of your pet perfect!