Managing your account on the Koko Genetics platform is a quick and easy process designed to give you full control of your profile. If you are having trouble logging in or need to update your personal information, here are the steps to follow:
Access problems or forgotten password
If you cannot log into your account, we recommend following these checks:
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Verify your credentials: Make sure you are entering your email and password correctly, paying special attention that there is no blank space in front of or behind the text.
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Recover your password: If you have forgotten your password, click on the “Have you lost your password?” option. on the login screen.
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Check your email: We will automatically send you an email with a secure link to create a new key. If you do not receive this message within a few minutes, please check your spam or junk email folder.
How to change or update your personal data
If you are already logged into your account and realize that some information you entered during registration is incorrect or you want to update it (such as your linked email or password), you can quickly do it yourself:
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Access your private area.
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Click on your avatar and enter the “Settings” section.
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From there you can check and edit your personal information instantly. We recommend that you always use this self-management route, since it is the fastest and most direct method.
What do I do if I continue to have problems?
If after applying these recommendations you still cannot access or the system gives you an error when trying to save your new data, our technical team is here to help you. Write us an email to info@kokogenetics.com detailing your situation:
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For access problems: Please provide us with the email you believe or remember registering with, along with your kit code, so we can track and verify the status of your account.
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For failures when changing data: Tell us the error that appears, the incorrect initial data and the new data with which you want to replace it. Our customer service department will modify it manually and notify you when the change is made (please note that this manual process may be a little slower than if you do it yourself from your profile).