How do I move from the Starter level to the Advanced level without submitting another sample?

With the Advanced Upgrade. It's available if you already have a Starter test for a dog or cat, and you don't need to provide another sample: we use the genetic data we've already obtained from your pet's saliva.

1. On the Advanced Upgrade product page, fill in the form with your account email address or your Starter kit code.
2. Complete your purchase in our online store.
3. Once your Starter results are available and the data is compatible, we'll activate the upgrade within a maximum of 3 calendar days of receiving your purchase and the information needed to identify your kit. We'll notify you by email.

You can withdraw from your Advanced Upgrade purchase within 14 calendar days of purchase. Before buying, you'll see the upgrade terms and how they affect your right of withdrawal. If you request activation within this period, we'll obtain the necessary consents and send you confirmation of them.