Yes, you can send your pet's biological sample back to our facilities, but with an essential logistical requirement: Shipping must always be made from the same country in which you purchased the kit.
As reflected in the Legal Terms from our website, the acquisition of the DNA test implies the obligation to return the saliva sample from the country of origin of the order in order to guarantee the correct traceability and viability of the process.
If, for travel or moving reasons, you plan to send your pet sample from a country other than the one in which it was originally purchased, the logistical process changes. In that case:
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Please do not ship directly.
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Please contact our customer service team in advance by writing to info@kokogenetics.com.
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We will analyze your case and indicate the steps to follow, since a change of country when returning the sample could involve customs procedures or additional shipping costs.