Frequently Asked Questions

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FREQUENTLY ASKED QUESTIONS

Answer the questions you have about our pet DNA test with our "frequently asked questions" and if there is something you cannot find, do not hesitate to contact us.

Before buying

First steps and help before purchase.

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Purchase, registration and analysis

Help to follow the steps after purchase.

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Accounts and profiles

Help with creating and managing accounts and profiles.

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Results and reports

Help with interpreting the results.

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You have 12 months from the date of purchase to use this kit. We expect the results to be ready 4-6 weeks after receiving your sample at our laboratory. Shipments will be dispatched within a maximum of 2-4 business days. Shipping and processing times may vary due to high volume.* The purchase of this item requires the sample to be returned from the same country in which the purchase was made. If this is not your case, please contact us by email at info@kokogenetics.com, as additional costs may apply.